Frequently Asked Questions
We know that ordering kitchen worktops can be a new experience. You may have questions such as quotations, preparations for templating or installations. Please read our commonly asked questions below. If you require any other assistance please contact do get in touch.
Visit https://www.dektonsurfaces.co.uk/get-your-quotation where you will be able to submit a plan along with your enquiry. You can also give our friendly team a call, or email your plans and measurements across.
Our Privacy PolicWe aim to install worktops 7-10 working days from templating. We will always arrange template and installation dates in email/phone prior to attending site.
y applies to the personal data that Rock Revelations (London) Ltd collects and uses.
We have a dedicated templating team that will attend site to measure your existing work surfaces. Our templating teams will either use laser tools to measure accurately the surfaces that you require, or carry out a manual template using Correx sheeting.
We have a team of qualified stone masons that will install your worktops. Our worktop installation team have the relevant CSCS qualifications to attend all types of sites.
Yes. We advise you to obtain from us a sample showing your material. Samples are a guide on how your worktop will look like. Please note, however, that your sample only reflects an overall style of the material. Specs and veins that appear on the sample may be minimal in other samples of the same colour and on the slab veins and specs will be spread throughout. We advise you to visit our Showroom or Fabrication Centre to view the material. Will my worktop colour be different to the sample I received? Because slabs come from different batches, there may at times be minimal differences between slabs and samples. More than likely worktops will be the same colour as your sample.
No, we do not remove or connect any appliances. You will have to arrange with a certified GAS plumber or Electrician to carry out any work prior to our installation. We may at times put into position taps and seal around the base, but we will not connect any pipework.
Ordering Material. We only keep a selection of slabs at our Fabrication Centre. We order the right amount for your worktop project. We advise that you see a sample of the material before you order. If you decide to change your mind there would be a re-stocking charge to send the slab back.
Template Charge. We understand that kitchen installations can sometimes go beyond the deadline for your project. At Dekton Surfaces, we are very flexible and require a minimum of 24 hours should you wish to reschedule your template slot. If we turn up to site and the base units are not ready for templating then we will have to abort and there will be a charge for this.
Installation Charge. Similar to above, if we attend site and we find that the base units have been moved or any other amendments such as decorators, trades and large hire machinery are present – all of which making it not possible for us to access and install, then we will have to abort and reschedule a return visit. More than likely we work around trades at a site, but please contact us to let us know.
For retail projects we have a payment policy of 50% deposit which guarantees the material order and templating booking. This needs to paid before a job can be booked in. For commercial and trade account holders, payment terms will be tailored to the best possible way. All accounts are subject to T&C’s and are 30 days.
The price for Silestone worktops will vary depending on the M2 required for your project and the colour you have chosen. Although there are 6 Price Groups, being a Gold Fabricator for Silestone means that we get the best prices which we are able to pass on.
Granite is a natural stone that has been treated for use inside the home. The composition that makes Silestone is mixed with raw materials as quartz along with high tech extras giving you the full features of a worktop that is heat resistance, scratch proof and more.
No, Marble is another natural stone. Silestone does have colours within its range that mimic its looks.
Dekton is the new range of ultracompact worktop series by worldwide industry leading brand Cosentino. This new range of material uses stain resistant technology. Not only does it have UV protection but it is water, impact and heat resistant. The structure and quality of the surfaces mean it can be installed as kitchen worktops, floor and wall tiles, external housing cladding and much more
There are a few price groups for Dekton colours. Factors such as popularity, veins, grains and textures will affect which group they belong. Although these price groups are set directly from Cosentino, you can be assured that we as a Gold Fabricator will always get competitive prices and discounts for you.
During its manufacturing stages, the slabs have been treated to enhance its features and strengths. Dekton has stain resistant technology, uv protection, it is water resistant and it is also impact resistant. Dekton is a very reliable surface which we have fabricated and installed hundreds of times. It is an industry leading surface that can be used for commercial and domestic solutions.
Granite is a natural material. It is porous thus prone to staining. Although the material can be sealed, it does not always last long term. Dekton on the other hand, is a man made material with the idea of being a multipurpose surface for kitchens, bathrooms, and external cladding. The material features in built advancements such as stain resistant, heat resistant, water resistant and scratch resistant allowing it to be used for such purposes above. With that being said, Dekton is available in various colours, sizes, thickness and therefore has a wider net of possibilities for usage.
If you are thinking of Granite worktops due to the veining, then you may be surprised that there are some colours that feature marble veining just like Marble. You may also want to consider Quartz brands like Silestone, Lapitec or Sintered Ceramic stone like Neolith all which are available in colours with striking veining.
Upload Your Plans To Get A Quotation
You can upload your plans, drawings, or measurements on our website and our team will be in contact with your quotation