info@rockrevelations.co.uk
Call us 01536 373 253
Mon - Fri 8AM-5PM Sunday closed
Brakehill Farm, Grafton Road, Brigstock, NN14 3NB
 

Terms & Conditions

Terms and Conditions

We strive to provide the best user experience to our customers and visitors, improving our worktop services on website functions. By choosing to access and use this website, you are expressly agreeing to all our Terms and Conditions and Policies we have put in place.

 


Worktop Terms & Conditions

To view/download our worktop Terms & Conditions please click this link now.  This document covers majority of topics such as samples, variations and payments.  By using our worktop services (placing an order, accepting a quotation, booking a template) (template, installation, delivery of worktops, fabrication, polishing or any work involving the fabrication of your surfaces) you adhere to the Worktop Terms & Conditions.

This document is valid as of Jan 01,  2018 and may be revised regularly.

 


Website Terms & Conditions.

Our website Terms & Conditions are below.

 

(1) Licence to use website

This website is fully copyrighted by Rock Revelations (London) Ltd. In no way must you copy any image or text without our permission. We do authorise you to download PDF’s for your personal use, non commercial use. You agree that you will not do anything to harm the function or content of the site. You will not try to upload malicious code or image on the site. You also agree that you will not use any false identity. Comments, Reviews and Profiles created and posted will be moderated before being approved on our website. Rock Revelations (London) Ltd have put measures in place to protect your details stored on our website and will never pass these details to third parties. We never store any card details on our website and all online payments if available are securely processed by PayPal.

 

(2) Products

This website in the future will allow you to purchase cleaning products and samples. Please note that the shipping costs are reflected on weight. We do all our best to ensure that the prices are always accurate and fair. Customers who place Sample orders with us will get that amount deducted from their worktop order.

 

(3) Disclaimers

Rock Revelations (London) Ltd, will not be liable for errors and mistakes on this site and will do our best to resolve any should they occur. We reserve the right to change the site and content and policies at any time without informing you. Before ordering worktops we encourage you to buy a sample from us. Colours vary from monitor to monitor, resolution to eyesight, we will try our best to get the description as accurate as possible. We are not liable for worktops incorrectly ordered with us if you have not purchased a sample.

 

(4) Worktop Terms & Conditions in a nutshell (Please download the PDF above)

We recommend that our customers and consumers are aware of the properties of natural stone such as veining or markings. We advise customers to obtain a sample from us so they can see the colour. If additional area or components are added or joint positions have changed then there may be a change in cost.

The kitchen unit installation must be completed prior to template. Carcasses must be fixed firmly. The Sinks, taps and appliances should always be on site at the time of template and installation. We do not undertake plumbing or electrical work in relation to fitting the sink, tap or hob. All worktops will be sealed on site.

All upstands have square chamfered edges as standard unless specified. Island pieces may require extra staff to lift and fit which may incur an extra charge but you will be notified prior.

The price is not final until Rock Revelations (London) Ltd have checked sizes, specifications and measurements from the hard template or drawings sent by the customer.

Rock Revelations (London) Ltd must be informed prior to templating if access to the property is restricted or in an apartment block. We must be able to park our van outside the property.

All goods remain the property of Rock Revelations (London) Ltd until paid for in Full. This estimate will remain valid for 30 days. Unless you are an account holder we require a 50% deposit with your order with the balance paid on installation. Credit & Debit card payments do not incur a charge.

Please email us at accounts @ rockrevelations.co.uk should you wish to receive our  full Terms & Conditions.

Visit our Customer Care Portal to find out about Warranty and Care & Maintenance
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