info@rockrevelations.co.uk
Call us 01536 373 253
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Brakehill Farm, Grafton Road, Brigstock, NN14 3NB
 

Warranty

giving you peace of mind
Warranty Information

Our customers enjoy peace of mind knowing that their worktops are covered by the manufacturer warranty. The warranty will always be provided by the companies who manufacture the slabs, and not the fabricators that create the worktops.

01

Select Material

Below you will see various brands. Click on the one that you have installed.

02

Read The Instructions

Once you have clicked, the instructions will appear on the right.

03

Register Your Warranty

At the bottom of the instructions panel will be a link where/how the warranty can be submitted.

Please select your material type

Cosentino provides a 25 year warranty for Silestone products including (Silestone Original, Silestone Sensa and Silestone Eco). This warranty is only valid for surfaces purchased and installed by Rock Revelations London Ltd. Warranty is valid from the date the surfaces have been installed. You will have 60 days to register your warranty.

 

Instructions

 

1) Visit warranty.cosentino.com or click the button at the bottom of this page. This screen will require you to input some information such as your name, address and email address.

 

2) You will be asked to provide proof of purchase so please upload your invoice on that page.

 

3) Please see the image below, you will have to click on “End User” in the grey box. Once you do so, another grey box will appear, click on “Fabricator“. Once you have selected the latter, a white box will appear where you will need to enter our Fabricator ID – 6000008057. That is it, you will get an email to confirm your warranty registration.

 

Terms & Conditions

Please Note: 25 Year Warranty is offered on its sold products since 1 January 2015 and registered in the website.

 

10 Year Warranty is offered on its sold products between the 1st of July of 2009 and the 31 December of 2014.

 

For the products prior July of 2009, the warranty was established in 3 years with the condition of presenting the invoice.

Register Your Warranty

Cosentino provides a 10 year warranty for Dekton products including. This warranty is only valid for surfaces purchased and installed by Rock Revelations London Ltd. Warranty is valid from the date the surfaces have been installed. You will have 30 days to register your warranty.

 

Instructions

 

1) Visit warranty.cosentino.com or click the button at the bottom of this page. This screen will require you to input some information such as your name, address and email address.

 

2) You will be asked to provide proof of purchase so please upload your invoice on that page.

 

3) Please see the image below, you will have to click on “End User” in the grey box. Once you do so, another grey box will appear, click on “Fabricator”. Once you have selected the latter, a white box will appear where you will need to enter our Fabricator ID – 6000008057. That is it, you will get an email to confirm your warranty registration.

Register Your Warranty

Instructions

Lapitec offers a 10 year warranty on its materials. When we install Lapitec worktops, you will receive a Lapitec Warranty card. This card is generated by Lapitec themselves containing a code which you will need to register your warranty.

 

Once you have obtained this code, please click the button below where you will have to provide your full name, address, email address and an invoice from Rock Revelations (London) Ltd.

 

You will then receive confirmation of proof accordingly.

Register Your Warranty on Lapitec's Website

Instructions

Neolith provides a 10 year warranty for their surfaces installed by Rock Revelations. Neolith Warranty must be activated within 30 days of installation.

 

Please visit their website for terms and conditions of what it covers and how to register your warranty.

 

You will be asked to fill out your information, name, address, email address and upload your invoice from Rock Revelations (London) Ltd.

Register Your Warranty on Neolith's Website

Instructions

This warranty covers product defects for a period of ten (10) years after the date of installation. If it is determined by Quartzforms UK or its authorised warranty service agent that a defect in the material exists within the ten (10) year period, Quartzforms will, at its sole option, repair or replace the defective Product in accordance with the following warranty provisions and exclusions.

 

 

Please email your invoice from us to customerservice@quartzforms.com along with your address. Your warranty will be registered by them and you will receive your certificate.

Register Your Warranty on Quartzforms Website

Instructions

Ceasarstone surfaces come with 25 years warranty which is great assurance if you are planning on installing the material in your home.

 

You can register your warranty by visiting their website below by clicking the button.

Register Your Warranty on Caesarstone Website

BQS Quartz has a 10 year warranty length. There is no registration required.

This warranty applies to the replacement without charge of defective BQS Quartz slabs. The product must have been processed and installed by an approved fabricator/installer and must have been used and maintained in accordance with the instructions provided by Beltrami. The burden of proof entirely lies with the customer/legal owner.

Under this warranty and the foregoing conditions, Beltrami’s sole responsibility and liability shall be to replace the product shown to be defective during the warranty period.

Please visit here for more information.

Due to the natural elements of Granite & Marble most suppliers will not provide any warranty for such product. There is no warranty registration.

 

Warranty cover will only be for the installation of Rock Revelations (London) Ltd and any workmanship carried out.

 

In rare cases, if a product fails please contact us on info@rockrevelations.co.uk and we will carry out an investigation.

The first step is to contact Rock Revelations – via email info@rockrevelations.co.uk and request the batch numbers for the slabs that were used for your worktops.

We will then either provide them to you or register the warranty via compact website – http://en.compac.es/warranty-3/warranty-registration/

Need Assistance? No problem, call our team on  01536 373 253 and we will be happy to help.